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If your institution uses alphanumeric pagers, you can
text-message people from
amion.
Pager numbers in the "Who's on call" page at
appear as links you can click to send messages. The paging feature also lets
you send a message to teams of people, such as everyone on the wards or in the MICU.
With most major paging services, the amion server sends messages directly to an internet-based server, either via WCTP ("Wireless Communication Transfer Protocol") or SNPP ("Simple Network Paging Protocol"). You get immediate confirmation that the message was received by the paging company and is queued for delivery. For companies that support both protocols, the amion server uses WCTP and falls back to SNPP if the WCTP server is unavailable. For companies that do not run a WCTP or SNPP server, messages travel via SMTP which is email. Emailed pages usually get delivered promptly but can suffer delays due to a backed-up mail queue or server and you won't receive any notice of the delay. To configure the system, you need to know how to send an email to a pager. Your IT people should be able to help you with that. All companies that provide alphanumeric pagers have an email domain that customers can use to send messages to pagers. For the examples here, we'll use Pagenet. An email address for a Pagenet pager would look something like this: 5743060000.2201578@pagenet.net. Most pager addresses have 10 digits followed by the email domain, as in 5743060000@myairmail.com. In OnCall, go to File / Preferences / Online paging and enter an address template for sending messages to pagers via email. Put in all the text that stays the same for everyone's pager. Put a #symbol where each person's personal pager ID will go, for example: 5743060000.220#@pagenet.net.If IDs for addressing pagers through a national network differ from your in-house IDs, go to File / Preferences / Online paging and turn on the option to "use only IDs preceded by '#' for web-based paging". You'll then need to enter two pager numbers for each person, the one you want to appear online (the in-house ID) and the national ID preceded by a #. For our Pagenet example, you would enter 2993, #1578. The online display will show the person's pager number as 2993 but when sending a text message, it will insert 1578 into the pager template to produce 5743060000.2201578@pagenet.net. To enter pager IDs into resident-style schedules, put a block schedule on the screen and click on someone's name in the left-most column. For calendar-year schedules, go to the work-preferences page by clicking the small face icon on the main toolbar. The Infobox has three slots for pager, tel, and email. The top box is for the pager number. When setting up the online paging, enter the paging template and one person's pager number. Publish to the web and test that pages reach the test device before entering pager numbers for everyone else. If you have pagers from two different providers, you can enter an alternate paging template in File / Preferences / Online paging. Use a $ sign instead of the # to designate where to insert people's pager IDs. Put a space or a comma between the templates, as in:
You must add a $ to the beginning of pager numbers that use the alternate template, as in $1578. You can also enter a full email address for people whose pagers do not use the primary or secondary template, as in: 4135551212@archwireless.net. The amion web site assumes pagers accept alphanumeric text but some pagers display only numeric messages. For numeric-only pagers, place two # symbols in front of the pager number, as in: ##1578. The form at amion will then have just one field for a numeric message, not the standard "From" and "Message" text boxes.
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