OnCall Enterprise organizes department schedules into a single online contact list

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New hospital-wide on-call system cuts workload for page operators, physicians and physician schedulers

Bethesda, MD. May 28, 2003 – Every day, hospital telecom staff assemble on-call lists from dozens to hundreds of hand-made department schedules. Page operators use the lists to route thousands of phone calls to on-call staff. Last-minute changes that don't reach the operators lead to problems when people don't answer pages.

OnCall Enterprise organizes any number of hospital schedules into one display. Each department creates its schedule with OnCall and uploads directly to the hospital-wide list, where active, pending and completed shifts light up relative to the time of day.

"Operators and providers love the color-coded online schedules," says Diana Rockne at Regions Hospital in St. Paul, Minnesota. "And we no longer collate and maintain paper contact lists. We put over 40 departments online without any IS development on our part."

By putting schedules online, OnCall Enterprise reduces operator call volume. Most page-operator calls connect one in-house provider to another. Now, staff can see who's on call and page colleagues directly.

In addition to the online display, OnCall helps each department balance workloads, satisfy day-off requests, and ensure everyone works an even number of weekends and holidays. It tracks schedule changes and enables staff to download assignments to PDAs.

An entire hospital can go online with OnCall Enterprise for as little as $3500/year. "There is nothing else like OnCall," says Stuart Karon, president of Spiral Software. "It is a cost-effective, bottom-up solution for scheduling and connecting medical providers."

OnCall Enterprise, OnCall and amion.com are products of Spiral Software. Spiral Software was founded in 1989 as a spin-off from MIT Lincoln Laboratory. It specializes in software for visualizing large amounts of data.

Read more about OnCall Enterprise.

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